Sara Mahmoud
+20 100 000 0000 | sara.mahmoud@email.com | Nasr City, Cairo | linkedin.com/in/sara-mahmoud
Profile
Account Manager with 6 years of B2B sales experience in FMCG and logistics services. Consistently exceeds quarterly targets by building long-term client relationships, managing a full sales pipeline in Salesforce, and coordinating closely with operations to deliver on time. Known for clear negotiation, accurate forecasting and coaching new sales staff.
Experience
ABC Distribution
Senior Account ManagerMar 2023 - Present
- Manage a portfolio of 40 key B2B accounts generating EGP 25M in annual revenue.
- Grew portfolio revenue by 18% in 2024 through cross-selling and contract renewals.
- Negotiated annual supply agreements with 12 retail chains, improving margins by 4%.
- Coach 3 junior sales representatives on pipeline management and client meetings.
Account ManagerJan 2021 - Feb 2023
- Acquired 15 new corporate clients and achieved 112% of the annual sales target.
- Maintained accurate weekly forecasts and pipeline records in Salesforce CRM.
- Delivered product presentations to procurement teams at major retail chains.
XYZ Logistics
Sales RepresentativeJul 2019 - Dec 2020
- Generated leads through field visits and calls, converting 25% into signed contracts.
- Prepared quotations and coordinated delivery schedules with the operations team.
- Resolved client complaints within 48 hours, keeping retention above 90%.
DEF Customer Solutions
Customer Service AgentSep 2018 - Jun 2019
- Handled 60+ inbound calls daily on orders, billing and delivery inquiries.
- Earned the team's top quality score for three consecutive months.
Volunteer Experience
Community Food Bank Initiative
Fundraising Volunteer2017 - 2019
- Organized donation campaigns and coordinated a team of 20 volunteers.
- Raised funds from local businesses for seasonal food-box drives.
Education
Cairo University2015 - 2019
Bachelor of Commerce, Business Administration
Professional Selling Skills Course2022
Certificate
CRM Fundamentals Course2023
Online Certificate
Skills
- B2B Sales
- Key Account Management
- Salesforce CRM
- Contract Negotiation
- Sales Forecasting
- Microsoft Excel
- Client Retention
- Team Coaching
Languages
Arabic: Native | English: Fluent | French: Basic
Additional Information
Driving License: Yes | Nationality: Egyptian